Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and policies.
Where is my order shipped from?
From the United Kingdom or Asia (China), as indicated in the shipping estimate.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery times vary depending on product origin. Please refer to our Shipping Policy for detailed estimates based on origin (UK or Asia).
Do you accept returns?
Yes. We accept returns within 14 days after delivery. Items must be unworn, unwashed, and in their original packaging. Contact us to request a return.
Are your products authentic and high quality?
Absolutely. All Wynclere items are carefully curated, designed with premium materials, and tested for comfort, durability, and style.
Is it safe to shop on Wynclere?
Yes. All transactions are secured with SSL encryption and processed via trusted gateways like Stripe. Your payment and personal data are protected.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible at contact@wynclere.com.
Do you offer international shipping?
We currently deliver to the UK. We will expand to selected European countries soon. Our company operations are managed from Brazil.
Do you have a physical store?
Not yet. We are an online-only brand to offer you curated fashion at accessible prices, with fast shipping and exceptional service.
How can I contact support?
You can reach our team at contact@wynclere.com. We typically respond within 24 hours (Mon–Fri).